FAQ

If your order is still in preparation, you can contact us to change your order.

Yes, we ship all products to all countries.

Note: For shipments to Russia must be a company and the products must be declared to be used for business purposes.

All the orders are shipped from Turkey via DHL Express. We are happy to work with a well-known shipping company and that our customers receive their orders in only a few days.

Don’t worry if your order has not yet been shipped for delivery. Contact us and let us know the correct address in the most urgent way.

This will vary by product. Many items are shipped for same day delivery. You can contact us to check stock status in our warehouse. Some special handmade products are prepared every few days.

United Kingdom: 2-3 days
All Europe: 2-3 days
United States: 2-4 days
Canada: 2-4 days
South America: 2-5 days
Rest of the World: 2-5 days

Shipping fee changes depending on your orders’ weight and the distance of your country. We calculate your shipping fee automatically and provide you the shipping cost at the checkout page.

Yes, each order is shipped by DHL Express and we provide a tracking number immediately after your produts shipped

You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped. If you would like to return your order please check out our return policy.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.It is at the sole discretion of custom agents to release your package. We can not guarantee to avoid the holding your items at customs. If tax is charged, the buyer is obliged to pay it. We don’t take responsibility for any customs duties. 

3D SECURE PAYMENT

You can make your payments securely with a 3D security password that will be sent to your mobile phone by your bank. We use iyzico infrastructure approved by BRSA as virtual pos service.

Your information is not stored in our systems.

PayPal stopped working since the year 2016 in Turkey. They announced they would work again at a later date. However, you can make secure payments with iyzico, which works in the same way as Paypal until Paypal returns.

All transactions on our website are encrypted with 256 Bit SSL certificate for security.

Should you demand an item to return you have purchased from our website, you have 5 days starting from the date of delivery to inform us about returning the product and ship it back to us. You then have a further 10 days to ensure the goods are returned to us safely. All the returning products must be unused and in the original product packaging. As for cymbals, to get a full refund, all cymbals must be clean and no finger prints on the surface. In order not to do this, you had better not hold your cymbals by its surface with bare hands.

No worries! Just contact us and let us know about it so that we can update your address information in our system.